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Terms of Service

Article 1 (Purpose)

These Terms of Service (hereinafter "Terms") govern the rights, obligations, and responsibilities between Bloom Vocal (hereinafter "Company") and its members in relation to the use of AI-powered voice coaching services (hereinafter "Service").

Article 2 (Definitions)

  1. "Service" refers to all AI-based voice coaching, voice analysis, training modules, curriculum, progress tracking, and related services provided by the Company.
  2. "Member" refers to a person who has agreed to these Terms, entered into a service agreement with the Company, and uses the Service.
  3. "Content" refers to all information provided by the Company through the Service, including AI analysis results, training materials, curriculum, text, images, and audio data.
  4. "User Content" refers to voice recordings, profile information, training records, and other data uploaded or created by Members in the course of using the Service.

Article 3 (Posting and Amendment of Terms)

  1. The Company shall post these Terms on the initial screen or a linked page of the Service so that Members can easily review them.
  2. The Company may amend these Terms within the scope permitted by applicable laws. The Company shall announce any amendments at least 7 days prior to the effective date, specifying the effective date and reasons for the change. For amendments unfavorable to Members, the Company shall provide at least 30 days' prior notice.
  3. Members who do not agree with the amended Terms may discontinue use and terminate their service agreement. If a Member does not express objection by the effective date of the amended Terms, the Member shall be deemed to have consented to the changes.

Article 4 (Description of Service)

The Company provides the following services:

  1. AI voice analysis and coaching feedback
  2. Real-time vocal training modules (pitch, breathing, range, vibrato, timbre analysis)
  3. Personalized training curriculum
  4. Progress tracking and growth records
  5. Voice health management
  6. AI conversational onboarding and goal setting
  7. Other services developed or provided through partnerships by the Company

Article 5 (Formation of Service Agreement)

  1. A service agreement is formed when an applicant agrees to these Terms and completes the registration procedure prescribed by the Company.
  2. The Company processes membership registration through Google OAuth social login.
  3. The Company may refuse registration or subsequently terminate the agreement if:
    • The application was made using another person's information
    • False information was provided
    • Service provision is impossible due to technical or operational reasons

Article 6 (Member Obligations)

  1. Members shall comply with applicable laws, these Terms, usage guidelines, and other matters announced by the Company, and shall not interfere with the Company's operations.
  2. Members shall not engage in the following acts:
    • Misappropriating another person's personal information
    • Unauthorized reproduction or distribution of information obtained through the Service
    • Infringing on the intellectual property rights of the Company or third parties
    • Disrupting the stable operation of the Service
    • Defaming or causing disadvantage to others
    • Other illegal or improper conduct
  3. Members are responsible for securely managing their account information and shall not allow third parties to use it.

Article 7 (Company Obligations)

  1. The Company shall not engage in acts prohibited by applicable laws and these Terms, and shall make its best efforts to provide continuous and stable service.
  2. The Company shall establish and comply with a Privacy Policy to protect Members' personal information.
  3. The Company shall process Members' opinions and complaints through appropriate procedures when deemed legitimate.

Article 8 (Service Provision and Interruption)

  1. In principle, the Service is available 24 hours a day, 365 days a year.
  2. The Company may restrict or suspend all or part of the Service in the following cases:
    • System maintenance, server expansion, network instability, or other system-related reasons
    • Force majeure events such as power outages, natural disasters, war, or emergencies
    • Other cases where service provision is reasonably determined to be difficult
  3. For planned service interruptions, the Company shall provide advance notice.

Article 9 (Paid Services and Payment)

  1. The Company may provide some services on a paid basis. Fees, payment methods, and usage periods for paid services shall be posted separately on the relevant service page.
  2. Members shall pay for paid services through payment methods provided by the Company.
  3. For subscription (auto-renewal) services, payment is automatically processed at each billing cycle unless the Member cancels. The Company shall notify Members before the automatic payment date.

Article 10 (Withdrawal and Refund)

  1. Members may withdraw their purchase within 7 days from the date of purchasing a paid service. However, withdrawal may be restricted in accordance with the Act on Consumer Protection in Electronic Commerce if the service has already been used.
  2. Refund processing times may vary depending on the payment method. The Company shall process the refund within 3 business days from the date the refund reason is confirmed.
  3. For mid-term cancellations, refunds for the remaining period shall be calculated on a prorated monthly basis.

Article 11 (Termination and Restriction of Use)

  1. Members may request termination of their service agreement at any time through the settings menu within the Service or through customer support, and the Company shall process the request without delay.
  2. The Company may restrict Service use or terminate the agreement with prior notice if a Member violates the obligations under Article 6. However, in urgent cases, notice may be provided afterwards.
  3. Upon termination, Members' personal information and User Content shall be handled in accordance with the Privacy Policy.

Article 12 (Liability for Damages)

  1. The Company shall compensate for damages incurred by Members due to causes attributable to the Company.
  2. If a Member causes damage to the Company by violating these Terms, the Member shall compensate the Company for such damages.

Article 13 (Disclaimers)

  1. The Company shall be exempt from liability for service provision in cases of force majeure such as natural disasters or equivalent circumstances.
  2. The Company shall not be liable for service disruptions caused by reasons attributable to Members.
  3. AI coaching analysis results are provided for reference purposes only and do not replace professional medical diagnosis or treatment. If you experience serious voice health symptoms, please consult a medical professional.
  4. Except in cases of willful misconduct or gross negligence, the Company does not guarantee the accuracy or completeness of AI analysis results.

Article 14 (Copyright and Intellectual Property)

  1. Intellectual property rights to AI analysis algorithms, content, design, software, and other elements included in the Service belong to the Company.
  2. Rights to User Content such as voice recordings uploaded by Members belong to the respective Members. However, the Company may use such content solely for the purpose of providing the Service (AI analysis, coaching feedback generation).
  3. Members may not commercially exploit or provide to third parties information obtained through the Service without the Company's prior consent.

Article 15 (Personal Information Protection)

The Company establishes and operates a separate Privacy Policy to protect Members' personal information. Matters regarding the collection, use, provision, and destruction of personal information shall follow the Privacy Policy.

Article 16 (Dispute Resolution)

  1. Both parties shall negotiate in good faith to amicably resolve any disputes arising between the Company and Members.
  2. If a dispute cannot be resolved through negotiation, either party may apply for mediation through the Korea Internet & Security Agency (KISA) Privacy Infringement Report Center, the Korea Consumer Agency, or other relevant authorities.

Article 17 (Governing Law and Jurisdiction)

  1. The interpretation and application of these Terms shall be governed by the laws of the Republic of Korea.
  2. Any litigation arising in connection with the use of the Service shall be filed with the competent court under the Civil Procedure Act.

Supplementary Provisions

These Terms shall take effect on March 1, 2026.